FAQ
Booking
Select Product Category and add your required items to your basket.
Complete hire period and quantity required. Proceed to check out and please fill in all your client details, acknowledge our Terms and Conditions and Insurance options
Once completed then choose your preferred method of payment and then ‘’Place order´´
If you need any help please do not hesitate to contact us
Yes! – We will try our best to source any items not on our website. Or we will at least try our best to point you in the right direction. Please contact us by email or phone.
We always advise booking as soon as possible especially in peak season, April to October due to high demand. We will try our very best to accommodate all order requests, however we would recommend as much notice as possible to avoid disappointment.
Any orders due less than 5 days in advance we would advise that you call us first to confirm.
Orders cancelled 7 days prior to arrival will receive a full refund.
Orders cancelled within 7 days to arrival will receive a 50% refund.
Order cancelled within 24 hours to arrival will receive credit note to be used for alternative items or in the future with us.
No – Full payment in advance is required.
We offer insurance to protect your equipment for damages.
However, on select items there is a small booking fee (non refundable) the outstanding amount is to be paid on arrival. – Transfers/Car Hire/Golf/Catering Giant Garden games
Payment will be requested on check out by one of the following methods :
- BACS – In Pounds Sterling
- BACS – In Euros
- Cash In Euros upon Delivery/Collection from our office.
Delivery
- Delivery to airport – 40 mins after your scheduled arrival
- Delivery to resort – between 2 to 4 hours after your scheduled arrival
- Collect from airport – 2 hours prior to scheduled departure
- Collect from resort – 3 to 5 hours prior to scheduled departure
- Airport Delivery and General Delivery times to be within working hours 08:00 am till 18:30 pm.
If your location is not listed below please email us for a quote
ACOTEIAS – £12.50 | ALBUFEIRA – £12.50 | ALMANCIL – £12.50 | ALTE – £15 |ARMACAO DE PERA – £15 | BOLIQUEIME – £12.50 | CARVOEIRO – £20 |FERRAGUDO – £20 | GALE – £15 | GUIA – £15 | LOULE – £12.50 | OLHOS DE AGUA / FALESIA– £12.50 | PORCHES – £15 | PRAIA DA OURA – £12.50 | QUATEIRA – £12.50 | QUINTA DO LAGO – £12.50 | SANTA BARBARA DE NEXE – £12.50 | TAVIRA – £12.50 | VALE DO LOBO – £12.50 | VILAMOURA – £12.50
We can deliver your items to your resort reception or meet your villa management at the property prior to your arrival, we do however stress that these arrangements are arranged prior to your arrival.
Collection from our office can be made by a family member or friend please advise us prior to arrival.
Returns
The Hirer will be responsible for the care and security of the equipment during the hire period
The Hirer shall be responsible for and identify Little Rascals against all loss or damage to the equipment from whatever cause. Little Rascals reserves the right to charge the value of the loss/damage/breakage of the said hire items in full should breakages, loss or damage occur to the hire equipment.
At Checkout please select your preferred method of return ie collection form Resort, Airport or returning the items to our Office.
Please contact us immediately by email or phone to check availability of your hired items.
General
As a policy to Little Rascals, all of our equipment is 2 years or less after this we discontinue the item regardless of condition. All items are thoroughly cleaned, sterilized and inspected upon return and re checked before we rehire. We do pride ourselves on the standards and care we take in looking after our equipment.
Yes we do on Returning customers upon your second booking we will provide you with a coupon for your booking. All loyal customers are given a 10% discount to all orders. We also provide a discount for any orders taken for more than 3 weeks.
Yes we do! In most occasions we will always fit your car seats into your vehicle and assemble any equipment you have hired. On the occasions we are not there to do so you will be sent or given clear and precise instructions. All wooden cots are only allowed to be assembled and dismantled by a little rascals representative.
We are open 7 days a week, 365 days a year. Operating hours are from 08.00 am to 18:30 pm, if deliveries or collections are required out with these hours There is an additional charge of £25.00 for an out of an out of hours service payable in advance. Collections and returns can be made to the office which is available 24 hours.
You can hire from a minimum of 1 day but this will be charged for a 7 day hire period.
We only supply top quality products for rent from highly respected and known manufacturers. Unless the manufacturer and/or model is specified, you will receive an item of like kind and quality to that pictured.
Transfers
All your equipment is pre loaded into your transfer vehicle before your arrival, and dropped off after you departure, so as not to delay you in your ongoing journey.
Yes! All of our transfers are for the sole use of little Rascals customers, and vehicles are chosen according to group size. All vehicles are new, fully air-conditioned, with free WiFi, and English speaking drivers.
Yes! All child seats required are provided free of charge, we do ask that you advise us of the age, weight and height of your child so we make sure the correct car seat is provided. Any special request please add this in your booking notes.
After collecting your luggage pass through customs and turn left. Continue through the holiday tour companies, and enter into the arrivals Look for your driver on your right hand side, he will have your name written on a board/paper
How do I know what time my driver will collect us for our departure
Once you have made your booking, you will receive a separate confirmation email with your transfer details, here you will find all of your details and departure collection time. We always ask that you check and then print as this is confirmation of your booking.
We unfortunately have to take a booking fee, in regards to no shows as we still have to pay for our Airport fees.
Car Hire
We have done extensive research into our customer feedback to what makes the perfect package and wishes to hiring a car when travelling with children:
- There are no hidden charges, all charges are informed prior to arrival
- No sales pitches
- No holding fee’s are taken on your credit card,
- No excessive waiting times for your car hire.
- Your vehicle will be on site at the airport
- You will not be put in a shuttle transfer to collect you vehicle off site
- On arrival no extensive form filling as this has been done prior to arrival
- Simply sign, collect the keys and go
There are 2 different toll system, one is fully automatic without any option to pay locally and another with gates or barriers where you are able to stop take a ticket and pay at the end, where you want to exit.
Our system only work for automatic toll roads, used in the A22 / A23 / A28 / A25 / A29, where is not possible to pay locally.
All our cars are provided with a toll device in the windscreen with 15€ credit to use in your rental, we charge 5€ for administrative fee, reason why you pay 20€
In case you exceed the 15€ credit, we will charge on the credit card, supplied for security propose, multiples of 5€
Example: Total amount used: 18,25 = 20€ (round to the next 5€ multiple) – 15€ (credit you start) = 5€ extra charge